Data Deletion

Operator: Muhkam Limited · Effective 31 July 2026

Customer app

The customer app does not require an account. Home Masjid, favourites, and language choices are stored on the device and can be removed by clearing the app’s data or uninstalling the app.

Administrator accounts and mosque applications

Signed-in administrators can permanently delete their account inside Masajidna Admin. Open Settings → General → Account → Permanently delete account. New applicants can use the same action from the email-verification, application-status, or access-unavailable screen. The app shows the data affected, requires the current password, and asks for an explicit permanent-deletion confirmation.

Deletion removes the sign-in account, personal administrator profile, mosque application, and associated personal data. If the administrator owns a mosque workspace, the app names it before confirmation and deletion also removes that workspace and its associated prayer schedules, announcements, display records, and management data. This action cannot be undone.

Security and audit records that must be retained are separated from the account and anonymised so they no longer identify the deleted administrator. Time-limited encrypted backups expire through the normal backup-retention cycle.

If you cannot sign in, or only want a public mosque profile corrected or unpublished without deleting your account, email support@masajidna.app from the address associated with the account. Never send a password.

Correction reports and other requests

Use the same email address for a correction-report or privacy request and provide enough detail to locate the information without including passwords or sensitive identity documents in the first message.